Orders may be placed via phone, fax, email or in person by visiting our showroom.

Order Confirmation

A confirmation estimate and rental agreement are sent to the customer for each order to ensure accuracy during order taking. It is the customer’s responsibility to inspect both documents for accuracy.

Deposit

Orders are only considered confirmed once a deposit is received from the customer. The deposit may be paid via credit card, money order, check or cash. Rental agreements may be submitted in person, by email or by regular mail.

Final Count

The customer must provide a final count for all rental items two weeks before the event date. This count is used to calculate the final invoice and balance due.

Payment

Payment in full is expected at the time the final count is provided.

Returned Unused Items

Unfortunately, we must charge for all delivered items, regardless of whether or not they are used. Please remember that once an item leaves our facility, it is no longer available for rental. Therefore, we consider unused linens a potential lost revenue-generating opportunity. Unused items are charged at the same rental rate as used items.

Changed Orders

Changes to orders (local) are accepted until 48 hours before an event’s start time. After that, additions are considered new orders and are accommodated when possible. Reductions are not accepted as orders are already staged for truck delivery.

Order Cancellation Policy

Once an order has been placed, the items are reserved and cannot be rented for the same date. Canceled orders must happen two weeks prior.

Delivery Fees

Delivery fees are based on the distance from our location to the event venue and on the type of product being delivered. Please call our order desk to determine your delivery fee.

Lost and Damaged Items

All linen (and other rental items) is expected to be returned in the same condition as delivered, e.g., without tears, rips, holes, stains, or discoloration. The customer must replace any item that has not been returned or is damaged. Once losses or damages are determined and communicated to them, the customer agrees to pay the replacement cost of lost or damaged items.

Samples

Please feel free to ask for sample swatches. Call our main number, 216-555-1234, and specify the fabrics you need samples of. One of our staff members will gladly send the swatches to you via regular mail. There is no fee for this type of sample.

Sample linens for a floral or other preview setting are also available. No rental fee is charged in these situations, but the client is responsible for any pickup and/or delivery fees to and from our facility. Also, the linen must be returned unused within seven days of the sample setting. To request this service, please call our main number 216-555-1234.